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Home>Knowledge Base>ICEPAY>Issuer Unavailable or Acquirer Error payment status code returned for CREDITCARD payments
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Article ID14
Created On10/6/2009
Modified10/6/2009
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Issuer Unavailable or Acquirer Error payment status code returned for CREDITCARD payments

Issuer Unavailable and Acquirer Error are payment refusal codes.
It means that payment can’t be confirmed by acquirering bank / credit card issuer (bank which gave out the credit card).

Some reason for it could be:

  • Bank is down for maintenance
  • Bank does not recognize the card, card is blocked/blacklisted, etc
  • Bank has temporarily technical problem 
  • Some other technical reason in "background" communication which we can’t control
  • Any other reason

So, it might be that after day or week same card will just work but it does not have to be the case.

Advice for end user:

  • Contact the bank and ask is card listed/valid/blocked and what could be the reason that it’s not accepted for online payments
  • Try another card
  • Try another payment method