This page will be updated regularly to inform you on the latest development regarding this issue
2010-08-13 10:00 UTC +1
ABN AMRO has fixed the problem. ICEPAY is not receiving any incompatible messages anymore so the issue should be resolved.
2010-08-12 13:31 UTC +1
On Tuesday night
ABN AMRO performed an update on their iDEAL banking platform. This update
causes consumers to see an error page (see screenshot below) when they have
successfully finished or cancelled the iDEAL transaction.
For Consumers:
If money is deducted from your bank account, then we have successfully processed your money. If you have attempted to pay more than once for a single order because of the error, then please contact the webshop where you purchased the goods to receive a refund of the amount.
For Merchants:
Please note that this error does NOT affect the actual status of the transaction. If the transaction succeeded and the money is deducted from the consumer, then you will still receive the money.
What caused this:
ABN AMRO updated their online banking platform on Tuesday night. ICEPAY is
receiving incompatible iDEAL payment data ever since.
This new data
format cannot be processed properly by ICEPAY. Whenever an iDEAL transaction is
completed, the ICEPAY platform does not recognize it. The transaction is only
confirmed after an automated check by the ICEPAY platform. This problem has
only effect for the ABN AMRO bank account holders.
The solution:
ICEPAY is currently discussing
solutions with ABN AMRO. Every possible solution means technical adjustments on
ABN AMRO’s side. ICEPAY is therefore also dependant on ABN AMRO’s actions and
will do everything to solve this problem as efficiently as possible.
This page will be updated regularly to inform you on the latest development regarding this issue